Family Support Services of Amarillo, Inc.

Family Support Services Is Answering the Call. Will You?

Every day, someone in our community makes a call that could change their life.

A survivor looking for a safe place to escape domestic violence. A parent searching for support for their family. Someone struggling with trauma who needs counseling. A veteran seeking connection and peer support through our Veterans Resource Center. A young person who needs guidance, encouragement, or simply someone who believes in them.

At Family Support Services (FSS), answering those calls is what we do.

The Need Is Greater Than Ever

Behind every number is a real person, a family, or a child who needs support.

Family Support Services has historically served more than 25,000 people annually through our programs and services. Each month, our 24/7 crisis helpline answers approximately 300 to 350 calls from individuals seeking safety, guidance, resources, and support.

As the demand for our services continues to grow, so does our responsibility to respond. But meeting that need takes more than grant funding alone.

One of the biggest misconceptions about Family Support Services is that we are 100% funded by grants. The reality is, we're not.

While grants provide critical funding for many of our programs, they don't cover everything. Many grants are restricted to specific services or expenses, but the needs of the people we serve don't always fit neatly into a grant budget. Your donations help bridge the gap between what grants fund and what our community actually needs. From unexpected emergencies to essential services and everyday needs, community support allows us to respond when people need us most.

When Someone Calls for Safety, We Want to Be Able to Say Yes.

For decades, our emergency domestic violence shelter has provided safety, comfort, and hope for survivors and their children. More than just a place to stay, our Safe House offers a welcoming, trauma-informed environment where families have access to meals, clothing, hygiene essentials, transportation, and compassionate advocacy.

Every family deserves a safe place to land and the opportunity to begin healing.

But our Safe House, built in the 1980s, is aging and needs significant renovations, ongoing maintenance, and potentially additional space. 

Your gift helps us care for the families inside our Safe House while also caring for the home itself. From everyday necessities to much-needed improvements, your generosity helps us create a safe, comfortable place where survivors and their children can feel supported as they begin rebuilding their lives.

Your Gift Makes Hope Possible

Not long ago, a male survivor of domestic violence and sexual assault came to us after experiencing a violent attack by his partner. He was far from home, isolated from loved ones, and without the resources to get somewhere safe.

Our team provided emergency shelter, advocacy, food, clothing, and the assistance he needed to return to his family several states away.

Months later, he surprised our Safe House staff and residents with a delivery of groceries and flowers, along with a phone call expressing his gratitude. He wanted to give back to the place that had helped him when he had nowhere else to turn.

That's what your generosity makes possible.

It's more than a safe bed for the night. It's someone finding the courage to start over. It's a child learning what a healthy relationship looks like. It's a parent discovering they don't have to face life's challenges alone. It's a survivor realizing that their story isn't over.

Every Gift Helps Us Answer the Call.

Every day, it costs approximately $92 to provide one survivor with a night of emergency shelter and essential support.

That includes more than a bed. It helps provide food, toiletries, clothing, transportation, medications, utilities, and access to compassionate, trauma-informed advocacy.

Every day, individuals and families turn to Family Support Services during some of the most difficult moments of their lives. When they call for help, we answer. But we can't continue answering those calls without the support of our community.

Whether you give $25 or $10,000, your generosity helps us meet real needs that simply cannot wait.

When you give to Family Support Services, you're doing more than helping us respond to a crisis. You're investing in prevention, healing, and the long-term work of building a healthier, safer community.

We answer their calls. Will you answer ours?

This Panhandle Gives, November 23rd through December 1st, your gift helps Family Support Services provide emergency shelter, crisis support, prevention education, and hope to families in need.

Crisis doesn't wait, and neither can we.

Every call represents someone who needs help, and every gift helps us be there when they need us most.